Terms and Conditions

Terms and Conditions

Last Updated: September 2026
Platform: Oria Store (Website and App)

These Terms and Conditions govern your access to and use of Oria Store, including our website and mobile application.

Oria Store is operated by ORIA DIGITAL LIMITED, a company registered in the United Kingdom.

By accessing or using Oria Store, you agree to these Terms and Conditions. If you do not agree with these Terms, please do not use the platform.

1. Products

Oria Store sells physical consumer electronics and related products, including but not limited to:

– Smartphones and tablets
– Chargers and power adapters
– Cables and electronic accessories
– Audio products
– Smart devices
– Computer and mobile accessories
– Other consumer electronics and related products

Product specifications, availability, images, colors, packaging, accessories, and prices may vary depending on the product, manufacturer, region, and applicable product version.

We aim to provide accurate and up-to-date product information.

2. Orders

Customers are responsible for providing accurate billing, shipping, delivery, and contact information when placing an order.

An order is placed when the customer completes the checkout process. Order acceptance may remain subject to product availability, payment authorization, fraud and security checks, and other applicable verification procedures.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

– The product is unavailable;
– Payment cannot be successfully authorized;
– Information provided by the customer is materially inaccurate;
– We identify suspected fraud or unauthorized activity;
– A pricing or product information error has occurred; or
– Fulfillment is not reasonably possible.

Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund & Return Policy.

3. Delivery

Customers are responsible for providing a complete and accurate delivery address.

Orders are processed after successful payment confirmation and subject to product availability.

Orders are normally delivered within 3–7 business days after successful payment confirmation.

The stated delivery period is an estimated timeframe and may vary depending on:

– Destination;
– Shipping method;
– Product availability;
– Warehouse or fulfillment location;
– Carrier operations;
– Weekends and public holidays;
– Customs procedures, where applicable; and
– Circumstances outside our reasonable control.

Applicable shipping charges and available delivery options are displayed during checkout.

For additional information, please refer to our Shipping Policy.

4. Payments

Oria Store may make different payment methods available, including bank cards, digital wallets, bank transfers, or other payment methods supported by the platform.

Payments may be processed directly by Oria Store or by third-party payment service providers.

Customers agree to comply with the applicable terms and conditions of the selected payment method and payment provider.

Payment information may be processed securely by the applicable payment service provider. Oria Store does not necessarily store complete payment card details.

We may perform reasonable verification and security checks before or after an order is placed.

We may decline, cancel, or place an order on hold where reasonably necessary to prevent fraud, unauthorized transactions, payment abuse, or other suspicious activity.

Customers retain all rights available to them under applicable law and the rules of their payment provider or card issuer.

Customers must not knowingly provide false or fraudulent information in connection with a payment dispute or chargeback.

5. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, technical specifications, images, prices, and availability displayed on Oria Store are accurate and current.

Minor differences may occur due to:

– Manufacturer updates;
– Regional product versions;
– Packaging changes;
– Product revisions;
– Lighting or photography;
– Screen or device display settings; or
– Other factors outside our reasonable control.

Product availability and pricing may change.

If an error materially affects an order that has already been placed, we will make reasonable efforts to contact the customer and provide an appropriate solution.

6. Returns, Refunds, and Warranty

Returns, cancellations, refunds, and defective-product claims are governed by our applicable Refund & Return Policy and mandatory consumer protection laws.

Customers may be required to provide reasonable proof of purchase and information necessary to process a return or refund.

Where a product is covered by a manufacturer’s warranty, warranty claims may also be subject to the manufacturer’s applicable warranty terms.

Products may not qualify for certain voluntary return or warranty services where damage has resulted from misuse, accidental damage, unauthorized modification or repair, improper installation, or failure to follow applicable manufacturer instructions.

Nothing in these Terms limits any statutory rights relating to faulty, damaged, misdescribed, or incorrectly supplied products.

7. Customer Accounts

Where account functionality is available, customers are responsible for maintaining the security and confidentiality of their account credentials.

Customers must provide accurate and up-to-date information.

Customers must not:

– Use another person’s account without authorization;
– Provide false account information;
– Attempt to gain unauthorized access to another account;
– Use the platform for fraudulent activity; or
– Circumvent reasonable security measures.

We may suspend, restrict, or terminate an account where there are reasonable grounds to believe that the account is being used fraudulently, unlawfully, abusively, or in material violation of these Terms.

8. Intellectual Property

All content made available through Oria Store, including website and application content, logos, graphics, text, software, designs, and branding, is owned by ORIA DIGITAL LIMITED or its respective licensors and is protected by applicable intellectual property laws.

Customers may not reproduce, distribute, modify, publicly display, or commercially exploit our proprietary content without appropriate authorization.

Third-party product names, trademarks, logos, and brand assets remain the property of their respective owners.

9. Acceptable Use

Customers may use Oria Store only for lawful purposes.

Customers must not use the platform for:

– Fraudulent transactions;
– Unauthorized purchases;
– Payment abuse;
– Money laundering;
– Identity theft;
– Unauthorized access;
– Distribution of malicious software;
– Infringement of intellectual property rights; or
– Any other activity prohibited by applicable law.

We may investigate suspected misuse and take reasonable action to protect our customers, business, payment systems, and platform.

10. Fraud and Security

We may use reasonable security and fraud-prevention measures to protect Oria Store and its customers.

Where appropriate, we may:

– Request additional verification;
– Delay an order while verification is completed;
– Cancel a suspicious order;
– Restrict an account;
– Contact a customer regarding unusual activity; or
– Cooperate with payment providers, service providers, or relevant authorities where legally required.

These measures are intended to protect against unauthorized transactions and fraudulent activity.

11. Third-Party Services

Oria Store may rely on third-party services, including payment processors, shipping carriers, hosting providers, security providers, and other service providers necessary to operate the platform.

Third-party services may be subject to their own terms and policies.

We are not responsible for independent services to the extent that an issue is caused solely by the relevant third party, subject to any rights or obligations that cannot legally be excluded or limited.

12. Limitation of Liability

To the extent permitted by applicable law, ORIA DIGITAL LIMITED will not be responsible for losses or delays caused solely by circumstances outside our reasonable control, including:

– Shipping carrier delays;
– Customs procedures;
– Manufacturer-related delays;
– Payment service interruptions;
– Internet or network failures;
– Third-party service interruptions;
– Natural events; or
– Other events beyond our reasonable control.

We are not responsible for damage resulting from improper use, installation, modification, repair, or handling of a product by the customer where such damage is not attributable to a defect or breach for which we are legally responsible.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights.

13. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or reduce mandatory rights available to consumers under applicable law.

Where mandatory consumer protection legislation provides rights or remedies that differ from these Terms, those mandatory rights will apply.

14. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using Oria Store, customers acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection law.

15. Cookies

Oria Store may use cookies and similar technologies to operate and secure the platform and, where applicable and legally permitted, to support preferences, analytics, fraud prevention, and marketing.

Further information is available in our Cookie Policy.

16. Changes to These Terms

ORIA DIGITAL LIMITED may update these Terms and Conditions when reasonably necessary to reflect changes to our services, products, legal requirements, security practices, or business operations.

The latest version will be published on the Oria Store website or application.

Where required by applicable law, customers will be given appropriate notice of material changes.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protection rights that apply to the customer.

Nothing in this section prevents a consumer from relying on mandatory legal rights or protections available in their country of residence where applicable.

18. Contact

For questions regarding these Terms and Conditions, orders, products, payments, returns, or customer support, please contact:

Oria Store — ORIA DIGITAL LIMITED

Email: support@oriastore.net
Email: support@oriadigital.net

Phone: +212 611053602 (Arabic)
Phone: +44 7404694877 (English)

Company Number: 15480669
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom