Privacy Policy

Privacy Policy

Last Updated: September 2026
Website: Oria Store — https://oriastore.net

This Privacy Policy explains how ORIA DIGITAL LIMITED, operating Oria Store, collects, uses, stores, shares, and protects personal information when customers visit our website, create an account, place an order, make a payment, contact us, or otherwise use our services.

We process personal information in accordance with applicable data protection and privacy laws, including the UK GDPR and, where applicable, the EU GDPR and other applicable local privacy laws.

1. About Oria Store

Oria Store is an online retailer of physical consumer electronics and related products operated by:

ORIA DIGITAL LIMITED
Company Number: 15480669
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Oria Store sells products including smartphones, tablets, laptops, computers, chargers, cables, audio products, smart devices, and related consumer electronics.

2. Information We Collect

We collect personal information that is necessary to operate Oria Store, process orders, provide customer support, maintain security, and comply with legal obligations.

The information we collect depends on how you interact with our website and services.

Account and Contact Information

When you create an account, place an order, contact us, or communicate with our customer support team, we collect information such as:

– Full name;
– Email address;
– Telephone number;
– Account information;
– Customer support communications; and
– Other information that you voluntarily provide to us.

Order and Transaction Information

When you place an order, we collect information necessary to process and fulfil your purchase, including:

– Products purchased;
– Order number;
– Billing information;
– Delivery information;
– Shipping information;
– Order history;
– Returns and refund information;
– Warranty or product-support information; and
– Information relating to payment or transaction disputes.

Payment Information

Payments are processed through third-party payment service providers.

Depending on the payment method selected at checkout, payment providers can process information such as:

– Name;
– Billing address;
– Delivery address;
– Payment method details;
– Transaction amount;
– Currency;
– Transaction date and time;
– Order or transaction reference; and
– Other information necessary to authorise and process the payment.

Where payment details are processed directly by the relevant payment provider, Oria Store does not store complete payment card details.

We do not intentionally collect or store card security codes such as CVV/CVC numbers.

Payment providers process personal information in accordance with their own privacy policies, security requirements, and applicable law.

Technical and Security Information

When you visit or use our website, we collect technical information necessary to operate, secure, maintain, and improve our services.

This can include:

– IP address;
– Browser type;
– Device information;
– Operating system;
– Website activity;
– Date and time of access;
– Security information;
– Diagnostic information; and
– Information relating to technical errors or website performance.

The specific technical information collected depends on the technologies and services operating on our website.

3. How We Use Personal Information

We use personal information for legitimate business and legal purposes, including to:

– Process and fulfil orders;
– Process and support payments;
– Verify transactions;
– Arrange shipping and delivery;
– Provide tracking information;
– Manage cancellations, returns, refunds, repairs, and replacements;
– Provide customer support;
– Communicate with customers about orders and service-related matters;
– Manage customer accounts;
– Prevent fraud and unauthorised transactions;
– Detect and investigate suspicious or unlawful activity;
– Protect our website, customers, payment systems, and business;
– Maintain transaction and business records;
– Improve website performance, functionality, and security;
– Respond to complaints and payment disputes;
– Comply with legal, regulatory, tax, accounting, and other applicable obligations; and
– Send marketing communications where permitted by applicable law.

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless the processing is permitted or required by applicable law.

4. Legal Bases for Processing

Where the UK GDPR or EU GDPR applies, we process personal information using the lawful basis appropriate to the relevant processing activity.

These lawful bases include:

Performance of a Contract

We process information when necessary to:

– Accept and fulfil an order;
– Process a payment;
– Arrange delivery;
– Provide customer support; or
– Provide other services requested by the customer.

Legal Obligation

We process information when necessary to comply with legal, regulatory, tax, accounting, fraud-prevention, financial, or other legal obligations.

Legitimate Interests

We process information where necessary for legitimate interests, such as:

– Operating and improving our business;
– Protecting our website and payment systems;
– Preventing fraud and abuse;
– Maintaining security;
– Managing customer relationships;
– Defending legal claims; and
– Protecting our rights and property.

We will consider applicable privacy rights and legal requirements when relying on legitimate interests.

Consent

We process personal information based on consent where applicable law requires consent.

Customers can withdraw consent where processing is based on consent.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

5. Payment Service Providers

We use third-party payment service providers to process customer payments.

Depending on the payment methods enabled on Oria Store, these providers can include payment processors such as Mollie, Stripe, WorldFirst, or other payment providers made available through our checkout.

The payment provider used for a particular transaction depends on the payment method selected by the customer and the payment services available at the time of purchase.

Payment providers can independently process personal information for purposes including:

– Authorising and processing payments;
– Verifying transactions;
– Preventing and detecting fraud;
– Managing payment disputes and chargebacks;
– Complying with financial, regulatory, and legal obligations;
– Maintaining payment security; and
– Providing their payment services.

The relevant payment provider can act as an independent controller for certain processing activities and will process personal information in accordance with its own privacy policy and applicable law.

Customers should review the privacy policy of the payment provider used for their transaction for information about its independent processing activities.

6. Sharing Information with Service Providers

We share personal information with trusted service providers when necessary to operate Oria Store and provide our services.

These providers include companies involved in:

– Payment processing;
– Website hosting and infrastructure;
– Order processing and fulfilment;
– Shipping and delivery;
– Customer support;
– Fraud prevention and security;
– Website analytics and performance measurement, where used;
– Email and communications;
– Information technology; and
– Other services necessary to operate our business.

We provide service providers with information that is reasonably necessary for the relevant business purpose.

Where required by applicable law, we require relevant service providers to maintain appropriate confidentiality, security, and data protection measures.

7. Fraud Prevention and Security

We process relevant information to detect, prevent, investigate, and respond to:

– Fraud;
– Unauthorised transactions;
– Payment abuse;
– Suspicious activity;
– Security incidents;
– Account compromise;
– Identity misuse; and
– Other unlawful or harmful activity.

We can provide relevant information to payment providers, financial institutions, fraud-prevention services, security providers, regulators, law enforcement authorities, or other appropriate parties where disclosure is necessary, permitted, or required by law.

8. International Data Transfers

Oria Store uses service providers that can operate in different countries.

As a result, personal information can be transferred to or processed in countries outside the United Kingdom or European Economic Area.

Where applicable data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism.

Depending on the circumstances, this can include:

– An adequacy decision;
– UK International Data Transfer Agreement;
– UK Addendum to the EU Standard Contractual Clauses;
– EU Standard Contractual Clauses; or
– Another lawful transfer mechanism recognised under applicable data protection law.

9. Cookies and Similar Technologies

Oria Store uses cookies and similar technologies necessary for essential website functions, security, and the operation of our services.

We can also use non-essential technologies for:

– Website preferences;
– Analytics;
– Performance measurement;
– Security and fraud prevention; and
– Marketing.

Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent before using them.

Further information about our use of cookies is available in our Cookie Policy.

10. Marketing Communications

We send marketing communications only where permitted by applicable law.

Where consent is legally required, we will obtain the required consent before sending marketing communications.

Marketing communications can include information about:

– Products;
– Promotions;
– Offers; and
– Oria Store services.

Customers can unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications does not stop necessary service communications relating to orders, payments, deliveries, returns, refunds, customer support, security, or legal obligations.

11. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

– Unauthorised access;
– Accidental loss;
– Misuse;
– Alteration;
– Unauthorised disclosure; and
– Other security threats.

Access to personal information is limited to persons and service providers who reasonably require access for legitimate business, contractual, security, or legal purposes.

Payment information is handled through appropriate payment service providers and security measures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We can retain information when necessary to:

– Fulfil orders;
– Provide customer support;
– Process returns and refunds;
– Manage warranties and product issues;
– Resolve complaints and payment disputes;
– Prevent fraud and abuse;
– Maintain transaction records;
– Meet accounting and tax requirements;
– Establish, exercise, or defend legal claims; and
– Comply with legal and regulatory obligations.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate and reasonably practicable.

13. Your Privacy Rights

Depending on your location and applicable law, you can have the following rights:

– The right to access your personal information;
– The right to correct inaccurate or incomplete information;
– The right to request deletion of personal information;
– The right to request restriction of processing;
– The right to object to certain processing;
– The right to data portability;
– The right to withdraw consent where processing is based on consent; and
– The right to lodge a complaint with a relevant data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your privacy rights, contact us using the details provided in the Contact section of this Privacy Policy.

We will handle valid privacy requests in accordance with applicable data protection law.

14. Children’s Privacy

Oria Store is intended for general consumer use and is not directed specifically at children.

We do not knowingly collect personal information from children where applicable law requires parental or guardian consent.

If we become aware that personal information has been collected in violation of applicable legal requirements, we will take reasonable steps to address the situation in accordance with applicable law.

15. Third-Party Websites and Services

Our website can contain links to third-party websites or use third-party services.

Third-party websites and services operate independently from Oria Store and have their own privacy policies and terms.

We are not responsible for the privacy practices of independent third parties.

Customers should review the privacy policies and terms of relevant third-party providers before providing personal information to them.

16. Changes to This Privacy Policy

We will update this Privacy Policy when reasonably necessary to reflect changes in our services, technologies, legal requirements, payment providers, or business practices.

The latest version will be published on the Oria Store website with a revised Last Updated date.

Where required by applicable law, we will provide appropriate notice of material changes.

17. Contact Information

For privacy-related questions, requests, or concerns, contact:

Oria Store
Operated by ORIA DIGITAL LIMITED

Company Number: 15480669

Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Privacy & Customer Support:
Email: support@oriastore.net
Email: support@oriadigital.net
Telephone: +44 7404694877
Arabic Support: +212 611053602

Where applicable, customers also have the right to contact the relevant data protection supervisory authority in their country or jurisdiction.