Frequently Asked Questions
Oria Digital Limited
Copyright © 2026 Oria Store
Frequently Asked Questions
Last Updated: September 2026
General
What is Oria Store?
Oria Store is an online retailer specializing in physical consumer electronics, including smartphones, tablets, laptops, computers, accessories, and related electronic products.
Oria Store is operated by ORIA DIGITAL LIMITED, a company registered in the United Kingdom.
Where is Oria Store operated?
Oria Store is operated by:
ORIA DIGITAL LIMITED
Company Number: 15480669
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
What products do you sell?
We sell physical consumer electronics and related accessories, including smartphones, tablets, computers, chargers, cables, audio products, mobile accessories, smart electronic devices, and other related products.
Product availability can change as our catalogue develops.
Orders
How do I place an order?
Select the product you want, add it to your shopping cart, enter the required delivery and contact information, select an available payment method, and complete the checkout process.
An order is processed after successful payment confirmation and subject to product availability.
Will I receive an order confirmation?
Yes. After a successful order, we will provide an order confirmation or other appropriate confirmation using the contact information provided during checkout.
Can I cancel my order?
You can contact us as soon as possible if you want to cancel an order before dispatch.
We will make reasonable efforts to cancel an order when this is still possible.
If an order has already been dispatched, the applicable return and statutory cancellation process will apply.
Nothing in our cancellation process limits mandatory consumer rights.
Payments
What payment methods do you accept?
The payment methods available for your order are displayed at checkout.
Depending on your location and the payment methods enabled for Oria Store, available options can include payment cards, digital wallets, bank-based payment methods, and other supported payment methods.
What currency do you use?
Our current transaction currency is EUR (€) unless another currency is clearly displayed at checkout.
Is my payment information secure?
Payment processing is handled through payment service providers and financial institutions supporting the payment method selected at checkout.
Where payment card details are processed directly by a third-party payment provider, Oria Store does not intentionally store complete card details such as the full card number or CVV/CVC.
Delivery
Where do you ship?
We ship to multiple countries and regions where delivery is available.
Available destinations and shipping options depend on the product, destination, carrier, and applicable restrictions.
How long does delivery take?
Our usual estimated delivery timeframe is:
7–14 business days after the order has been processed and dispatched.
This is an estimate and not an absolute delivery guarantee.
How much does shipping cost?
Shipping charges depend on the destination, shipping method, order, product, and logistics.
The applicable shipping charge is displayed at checkout before the order is completed.
Will I receive a tracking number?
When tracking is available for the selected shipping method, tracking information will be provided after dispatch.
What happens if my order is delayed?
Contact us if your order appears significantly delayed or the tracking information indicates a problem.
We will review the available order and shipping information and assist with the matter.
Customs and Import Charges
Do I have to pay customs duties or import taxes?
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges can apply depending on the destination country and the applicable rules.
Where such charges are legally payable by the customer or importer and have not already been collected at checkout, the customer is responsible for them.
Customers are responsible for providing accurate delivery and customs information.
Returns and Refunds
Can I return my order if I change my mind?
Eligible consumers retain their statutory cancellation rights under applicable law.
For eligible UK distance purchases, consumers generally have a statutory right to cancel within the applicable cancellation period.
Our Refund & Return Policy explains the applicable process.
What if my product is defective?
Contact us if your product is defective, faulty, damaged, incorrect, materially different from its description, or missing important components.
We will review the issue and provide the appropriate remedy where the claim is valid, subject to applicable law.
What if my product arrives damaged?
Contact us as soon as possible and provide photographs or other reasonable information if requested.
If the damage occurred during delivery and Oria Store arranged the shipment, we will investigate the issue with the carrier and provide the appropriate remedy where required.
Do I need to contact the manufacturer?
No. Customers can contact Oria Store regarding products purchased from us.
Where appropriate, we can communicate with a manufacturer or authorized service provider on the customer’s behalf.
How long does a refund take?
After Oria Store processes a refund, the time required for the funds to appear in your account depends on the payment provider, bank, card issuer, or other financial institution.
Product Warranty
Do products have a manufacturer’s warranty?
Some products are supplied with a manufacturer’s warranty or guarantee.
Where applicable, the manufacturer’s warranty terms are additional to the consumer rights and remedies provided by applicable law.
What if there is no manufacturer’s warranty?
The absence of a manufacturer’s warranty does not remove or reduce any mandatory statutory consumer rights.
Customer Support
How can I contact Oria Store?
Email: support@oriastore.net
Additional Email: support@oriadigital.net
Telephone: +44 7404694877
Arabic Support: +212 611053602
Please include your order number whenever possible.
Where can I find your policies?
Our main customer policies include:
– Terms and Conditions;
– Privacy Policy;
– Cookie Policy;
– Shipping Policy; and
– Refund & Return Policy.
These policies form part of the information provided to customers when using Oria Store.
Contact
ORIA DIGITAL LIMITED
Company Number: 15480669
Trading Name: Oria Store
Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
We update this FAQ when necessary to keep the information provided to customers accurate.