About Us

About Us

Last Updated: September 2026

Welcome to Oria Store, an online retailer specializing in consumer electronics and operated by ORIA DIGITAL LIMITED, a company registered in the United Kingdom.

Our goal is to provide customers with access to a range of consumer electronics through a straightforward, transparent, and reliable online shopping experience.

1. About Oria Store

Oria Store is an online store focused on physical consumer electronics and related accessories.

We aim to provide customers with clear product information, transparent pricing, reliable fulfilment, delivery information, and accessible customer support.

Our website is operated by ORIA DIGITAL LIMITED, which is responsible for orders and customer support provided through Oria Store.

2. Our Products

Oria Store offers a selection of physical consumer electronics, including:

– Smartphones;
– Tablets;
– Laptops and computers;
– Chargers and power accessories;
– Cables and connectivity accessories;
– Audio products;
– Mobile accessories;
– Smart electronic devices; and
– Other related consumer electronics.

The products available on our website can change over time depending on availability and our catalogue.

Product descriptions, specifications, prices, and availability are displayed on the relevant product pages.

3. Product Information

We aim to provide accurate and up-to-date product information.

Product specifications and descriptions can be based on information provided by manufacturers, distributors, or other relevant sources.

Manufacturers can change product specifications, packaging, colours, regional versions, included accessories, or other product characteristics.

Where appropriate, we update product information to reflect such changes.

Customers should review the product information displayed on the relevant product page before completing an order.

4. Product Authenticity

We aim to supply genuine products that correspond to their descriptions on our website.

Oria Store does not intentionally sell counterfeit or stolen products or products that intentionally infringe third-party intellectual property rights.

Where a product is supplied with a manufacturer’s warranty or guarantee, the applicable manufacturer’s terms will apply in addition to any statutory consumer rights.

If a customer has a concern regarding the authenticity, condition, or description of a product, they should contact us so that we can investigate the matter.

5. Pricing and Currency

Product prices are displayed on the relevant product pages and during checkout.

Our current transaction currency is EUR (€) unless otherwise stated during checkout.

Any applicable delivery charges are displayed during checkout before the customer completes the purchase.

Where applicable, information concerning taxes, duties, or other charges is provided in accordance with the destination, transaction, and applicable law.

6. Orders and Payment

Orders are processed after successful payment confirmation and subject to product availability.

The payment methods available to a customer are displayed during checkout.

Depending on the payment methods enabled on Oria Store, payments can be processed through third-party payment service providers.

We maintain appropriate transaction and order records for purposes including order fulfilment, customer support, accounting, security, fraud prevention, legal compliance, and payment disputes.

7. Delivery

Oria Store offers delivery to multiple countries and regions where shipping is available.

Our standard estimated delivery timeframe is generally:

7–14 business days after the order has been processed and dispatched.

Delivery times can vary depending on the destination, shipping method, product availability, fulfilment location, carrier operations, customs procedures, and other circumstances affecting delivery.

Applicable shipping charges and available delivery options are displayed during checkout before the order is completed.

For complete information, please refer to our Shipping Policy.

8. Returns and Refunds

We provide a clear process for order cancellations, returns, refunds, defective products, damaged products, incorrect products, and products that do not conform to their description.

Where applicable, customers retain their statutory consumer rights and remedies.

For complete information about cancellations, returns, refunds, and defective or damaged products, please refer to our Refund & Return Policy.

9. Customer Support

Customers can contact our support team regarding:

– Products;
– Orders;
– Payments;
– Delivery;
– Tracking;
– Returns;
– Refunds;
– Defective or damaged products; and
– Other matters relating to purchases through Oria Store.

We aim to provide clear and reasonable assistance to customers and to respond to enquiries within a reasonable time.

Customer Support Email: support@oriastore.net
Additional Email: support@oriadigital.net
Telephone: +44 7404694877
Arabic Support: +212 611053602

Customers should include their order number when contacting us about an existing order whenever possible.

10. Company Information

Legal Company Name: ORIA DIGITAL LIMITED
Trading Name: Oria Store
Company Number: 15480669

Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Oria Store is operated by ORIA DIGITAL LIMITED.

11. Transparency and Customer Protection

We aim to provide customers with clear information before they purchase, including:

– Product descriptions;
– Product prices;
– Available payment methods;
– Shipping charges;
– Estimated delivery information;
– Returns and refund procedures; and
– Customer support information.

Our customer-facing policies are designed to provide a transparent purchasing experience and to operate consistently with applicable consumer protection, e-commerce, and payment requirements.

Nothing on this page excludes, restricts, or reduces any mandatory consumer rights or remedies available under applicable law.

12. Our Commitment

We aim to maintain a straightforward and reliable online shopping experience by providing accurate product information, clear pricing, transparent delivery expectations, accessible customer support, and clear procedures for returns and refunds.

As our catalogue, services, payment methods, and operations develop, we will update our website information and customer-facing policies where necessary.

Thank you for choosing Oria Store.