Terms and Conditions

Terms and Conditions

Last Updated: September 2026
Website: Oria Store — https://oriastore.net

These Terms and Conditions govern your access to and use of Oria Store, including our website, online store, and related services.

Oria Store is operated by ORIA DIGITAL LIMITED, a company registered in the United Kingdom.

By using Oria Store or placing an order, you agree to these Terms and Conditions. If you do not agree with these Terms, please do not use our website or place an order.

These Terms are subject to applicable consumer protection laws. Nothing in these Terms excludes, restricts, or reduces any statutory rights or remedies that cannot legally be excluded or restricted.

1. About Oria Store

Oria Store is an online retailer of physical consumer electronics and related products.

Our products include:

– Smartphones and tablets
– Laptops and computers
– Chargers and power adapters
– Cables and electronic accessories
– Audio products
– Smart devices
– Computer and mobile accessories
– Other related consumer electronics

Oria Store is operated by:

ORIA DIGITAL LIMITED
Company Number: 15480669
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Customer Support:
Email: support@oriastore.net
Email: support@oriadigital.net
Telephone: +44 7404694877
Arabic Support: +212 611053602

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, availability, and other product information displayed on Oria Store are accurate and up to date.

Product appearance, packaging, colour, accessories, specifications, software versions, regional configurations, and other characteristics can vary when manufacturers make changes or when different regional versions of a product exist.

Product images are illustrative where appropriate. Customers should review the product description and specifications displayed on the relevant product page before placing an order.

We do not intentionally misrepresent products or their specifications.

If we identify a material error in product information, we will take reasonable steps to correct the information and, where appropriate, contact affected customers.

3. Prices and Currency

All prices displayed on Oria Store are shown in EUR (€) unless otherwise stated.

The product price and applicable delivery charges will be displayed before the customer completes the purchase.

Where taxes, duties, import charges, or other charges are not collected by Oria Store at checkout, this information will be explained to the customer where applicable.

We will correct genuine pricing or information errors. If an error materially affects an order that has already been placed, we will contact the customer and provide an appropriate solution in accordance with applicable law.

4. Placing an Order

Customers are responsible for providing accurate and complete billing, delivery, and contact information.

An order is submitted when the customer completes the checkout process.

After an order is submitted, we will carry out the payment, security, fraud-prevention, availability, and fulfilment checks reasonably necessary to process the order.

We will confirm the order and payment through the contact information provided by the customer where appropriate.

We will cancel an order before fulfilment when reasonably necessary, including when:

– The product is unavailable;
– Payment cannot be successfully authorised;
– Materially incorrect information has been provided;
– We reasonably suspect fraud or unauthorised activity;
– A genuine pricing or product information error has occurred; or
– Fulfilment is not reasonably possible.

If we cancel an order after payment has been received, we will issue the refund required under applicable law and our Refund & Returns Policy.

We will not use our order-cancellation rights unfairly or in a way that removes mandatory consumer rights.

5. Payment

Oria Store accepts the payment methods displayed at checkout through our available payment service providers.

Available payment methods can include:

– Credit and debit cards;
– Digital wallets;
– Bank transfers; and
– Other payment methods made available at checkout.

The payment methods available to each customer will be clearly displayed before the order is completed.

Payment transactions are processed through independent payment service providers. Customers are also subject to the applicable terms and privacy policies of the relevant payment provider.

Payment information is securely processed by the relevant payment provider. Oria Store does not store complete payment card details unless this is specifically required and lawfully permitted for the operation of our services.

We will carry out reasonable security and fraud-prevention checks before fulfilling an order.

If a transaction cannot be authorised or reasonable security concerns arise, we will delay, decline, or cancel the order as appropriate. Where payment has already been received and a refund is required, we will provide the applicable refund.

Customers retain all rights available to them under applicable law and applicable payment-network or payment-provider rules.

Payment Disputes and Chargebacks

If a customer experiences a problem with an order, including a delivery issue, damaged product, defective product, incorrect product, or refund issue, we encourage the customer to contact our Customer Support team so that we can investigate and resolve the matter promptly.

Customers can contact us using the contact details provided on our website.

When a payment dispute or chargeback is initiated, we will provide the relevant payment provider, financial institution, or card network with appropriate information necessary to respond to the dispute. This can include order records, customer communications, payment records, shipping records, tracking information, delivery confirmation, and applicable terms and policies.

Nothing in these Terms prevents or restricts any lawful right a customer has to initiate a payment dispute or chargeback.

Customers must not knowingly provide false or materially misleading information in connection with a payment dispute.

6. Delivery and Shipping

We ship products to many destinations worldwide, subject to product availability, carrier availability, applicable laws, and destination restrictions.

Our usual delivery timeframe is approximately 7–14 business days after the order has been processed and dispatched.

Delivery times are estimates. Delays can occur because of circumstances outside our reasonable control.

We use reputable shipping providers such as DHL, FedEx, and other established carriers, depending on the destination and order.

Shipping charges and available delivery options will be displayed before the customer completes the order.

Delivery can be affected by:

– Destination;
– Carrier operations;
– Customs procedures;
– Import requirements;
– Public holidays;
– Weather or exceptional events;
– Incorrect or incomplete delivery information;
– Product availability; or
– Other circumstances outside our reasonable control.

If a delivery is delayed, customers can contact us. We will investigate the shipment and contact the relevant carrier where necessary to determine the reason for the delay and assist the customer.

Further information is available in our Shipping Details.

7. Customs, Import Duties and Taxes

Unless expressly stated otherwise at checkout, Oria Store arranges and dispatches shipments to the customer’s destination.

Import duties, customs charges, import taxes, brokerage charges, and other destination-country charges are the responsibility of the customer where those charges are legally payable by the customer or importer.

Customers are responsible for complying with applicable import requirements in their destination country.

Where Oria Store is legally required to collect or pay a particular tax or charge, we will handle that tax or charge in accordance with applicable law.

8. Cancellation, Returns and Refunds

Customers have statutory cancellation, return, refund, repair, replacement, and other consumer rights depending on their location and applicable law.

For eligible online consumer purchases, we will honour applicable statutory cancellation rights in accordance with the relevant law.

Our detailed procedures for cancellations, returns, refunds, and defective products are provided in our Refund & Returns Policy.

Nothing in these Terms restricts or removes mandatory statutory consumer rights.

9. Defective, Damaged or Incorrect Products

If a customer receives a product that is defective, damaged on arrival, materially not as described, or otherwise does not conform to the applicable contract, the customer should contact Oria Store as soon as reasonably possible.

We can request reasonable information, photographs, video, or other evidence to help us understand and assess the reported issue. This request does not remove or limit any statutory rights available to the customer.

When the issue is a manufacturing defect, a delivery-related problem for which Oria Store is responsible, or another issue for which Oria Store is legally responsible, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances and applicable law, the remedy will include repair, replacement, refund, or another appropriate solution.

When a return is required because the product is defective or the issue is otherwise our responsibility, we will arrange or reimburse reasonable return shipping costs as required by applicable law.

Customers will not be required to deal directly with the manufacturer to exercise their applicable consumer rights with Oria Store. Where necessary, we will communicate with the manufacturer or an authorised service centre on the customer’s behalf.

When damage or a fault results from misuse, accidental damage, unauthorised modification, improper installation, or another action attributable to the customer, the customer will be responsible for resulting costs where permitted by applicable law.

10. Manufacturer Warranties

Some products are supplied with a manufacturer’s warranty or guarantee.

A manufacturer’s warranty is additional to and does not replace, reduce, or remove any statutory consumer rights applicable to the customer.

Where appropriate, Oria Store will assist the customer in communicating with the manufacturer or authorised service provider.

11. Customer Accounts

Where account functionality is available, customers are responsible for maintaining the confidentiality of their account credentials and providing accurate information.

Customers must not:

– Use another person’s account without authorisation;
– Provide materially false information;
– Attempt to access another customer’s account;
– Use the platform for fraudulent or unlawful purposes; or
– Circumvent reasonable security measures.

We will restrict or suspend access when we have reasonable grounds to believe that an account is being used fraudulently, unlawfully, or in material breach of these Terms.

Where reasonably practicable and legally appropriate, we will take proportionate measures and provide appropriate information regarding account restrictions.

12. Acceptable Use

Customers must use Oria Store only for lawful purposes.

Customers must not use the website or services for:

– Fraudulent transactions;
– Unauthorised purchases;
– Payment abuse;
– Money laundering;
– Identity theft;
– Unauthorised access;
– Distribution of malicious software;
– Infringement of intellectual property rights; or
– Other activities prohibited by applicable law.

We will take reasonable measures to protect our customers, business, payment systems, and website against misuse.

13. Intellectual Property

Unless otherwise stated, the content of Oria Store, including website text, graphics, logos, software, designs, and branding, is owned by ORIA DIGITAL LIMITED or used under appropriate licence.

Customers must not reproduce, distribute, modify, publicly display, or commercially exploit our proprietary content without appropriate permission, except where permitted by applicable law.

Third-party trademarks, product names, logos, photographs, and other brand assets remain the property of their respective owners.

14. Third-Party Services

Oria Store uses third-party service providers, including payment processors, shipping carriers, hosting providers, analytics providers, security services, and other providers necessary to operate our business.

Third-party services are governed by their own terms and policies where applicable.

Nothing in this section limits any rights or remedies customers have against Oria Store under applicable law.

15. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused solely by circumstances genuinely outside our reasonable control, including exceptional carrier disruption, customs delays, natural events, widespread service outages, or other events that could not reasonably have been prevented.

This section does not remove or restrict any consumer rights or obligations that cannot legally be excluded or limited.

16. Liability

We are responsible for providing products and services in accordance with applicable law.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable consumer rights.

We are not responsible for losses caused solely by a customer’s misuse, unauthorised modification, improper installation, or other actions attributable to the customer where permitted by applicable law.

Nothing in these Terms affects any statutory rights or remedies available to consumers.

17. Privacy and Personal Data

Our collection and use of personal information is explained in our Privacy Policy.

We process personal information in accordance with applicable data protection law and the terms described in our Privacy Policy.

18. Cookies

Oria Store uses cookies and similar technologies for essential website functions, security, preferences, analytics, and other purposes described in our Cookie Policy.

Where consent is legally required, we will obtain the appropriate consent before using non-essential cookies or similar technologies.

19. Customer Complaints and Support

We provide customers with clear and responsive customer support.

Customers should contact us as soon as reasonably possible if they have a concern regarding an order, payment, delivery, product, return, refund, or warranty matter.

We will review complaints and order-related issues and aim to respond within a reasonable period.

Customer Support:
Email: support@oriastore.net
Email: support@oriadigital.net
Telephone: +44 7404694877
Arabic Support: +212 611053602

20. Changes to These Terms

We will update these Terms when reasonably necessary to reflect changes to our products, services, legal requirements, security practices, or business operations.

The latest version will be published on the Oria Store website.

Changes will not retrospectively remove or reduce rights that have already accrued to a customer.

Where required by applicable law, we will provide appropriate notice of material changes.

21. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the relevant transaction, subject to mandatory consumer protection rights.

For customers in the United Kingdom, mandatory UK consumer protection laws apply where applicable.

For customers in the European Union or another jurisdiction with mandatory consumer protection legislation, those mandatory rights continue to apply where applicable.

Nothing in these Terms requires a consumer to give up mandatory legal protections available in their country of residence.

22. Contact Information

Oria Store
Operated by ORIA DIGITAL LIMITED

Company Number: 15480669

Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Customer Support:
Email: support@oriastore.net
Email: support@oriadigital.net
Telephone: +44 7404694877
Arabic Support: +212 611053602