Shipping Policy

Shipping Policy

Last Updated: September 2026

This Shipping Policy explains how orders placed through Oria Store are processed, shipped, and delivered.

Oria Store is operated by ORIA DIGITAL LIMITED, a company registered in the United Kingdom.

This Shipping Policy should be read together with our Terms and Conditions and Refund & Return Policy.

1. Order Processing

Orders are processed after successful payment confirmation and subject to product availability.

We aim to process and dispatch orders promptly after payment confirmation.

If an unexpected issue materially affects the processing or fulfilment of an order, we will contact the customer using the contact information provided with the order and explain the available options where appropriate.

Orders are not considered dispatched until they have been handed to the applicable shipping carrier.

2. Estimated Delivery Time

Our standard estimated delivery time is generally:

7–14 business days after the order has been processed and dispatched.

This is an estimated delivery timeframe and is not an absolute guarantee of delivery by a specific date.

The actual delivery time can depend on:

– Delivery destination;
– Selected shipping method;
– Product availability;
– Fulfilment or warehouse location;
– Carrier operations;
– Weekends and public holidays;
– Customs clearance;
– Import procedures;
– Incorrect or incomplete delivery information; and
– Circumstances outside our reasonable control.

We aim to provide clear and accurate delivery information based on the order, destination, and shipping method available at the time of purchase.

Where a specific delivery estimate is displayed during checkout, that information will apply to the relevant order, subject to circumstances outside our reasonable control and any mandatory consumer rights.

3. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before the customer completes the order.

Shipping costs can vary depending on:

– Delivery destination;
– Shipping method;
– Order characteristics;
– Product availability;
– Package size or weight; and
– Other applicable logistics factors.

Customers will be shown the applicable shipping charge before completing the purchase.

4. Shipping Destinations

Oria Store can offer delivery to multiple countries and regions.

Available destinations and shipping methods depend on the products ordered, destination, carrier availability, and applicable delivery restrictions.

If delivery to a particular destination is unavailable, the customer will not be able to select that destination through the applicable checkout process.

5. International Orders and Customs

International orders can be subject to customs clearance, import procedures, duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where such charges are legally payable by the customer or importer, the customer is responsible for those charges unless the applicable checkout information or law states otherwise.

Customers are responsible for providing accurate information required for customs clearance and delivery.

Oria Store does not control the customs procedures, processing times, or charges imposed by destination-country authorities.

6. Tracking

Where tracking is available for the selected shipping method, tracking information will be provided after the order has been dispatched.

Customers can use the tracking information to monitor the shipment’s progress.

Depending on the carrier, tracking information can take some time to become active after the shipment has been handed to the carrier.

7. Shipping Carriers

Oria Store uses established shipping carriers and logistics providers appropriate for the destination and order.

Depending on the destination and shipping method, carriers can include DHL, FedEx, and other reputable delivery providers.

The carrier used for an order can depend on the destination, product, shipping method, availability, and logistics arrangements.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information.

This includes the recipient’s name, delivery address, postal code, telephone number, and other information reasonably required for successful delivery.

If delivery cannot be completed because the customer provided incorrect, incomplete, or invalid information, additional delivery arrangements or costs can apply where permitted by applicable law.

Customers should contact us promptly if they identify an error in their delivery information.

9. Delivery Delays

Delivery estimates are provided in good faith based on the available shipping information.

Delays can occur because of:

– Carrier disruption;
– Customs clearance;
– Import procedures;
– Public holidays;
– Severe weather;
– Transport disruption;
– High shipping volumes;
– Incorrect delivery information;
– Product availability; or
– Other circumstances outside our reasonable control.

If we become aware of a significant delay affecting an order, we will communicate relevant information to the customer and, where appropriate, provide available options.

A delivery delay does not remove any statutory consumer rights that apply to the order.

10. Lost or Significantly Delayed Shipments

If an order appears to be lost or significantly delayed, customers should contact Oria Store using the support details provided on our website.

We will investigate the shipment using the available order, tracking, and carrier information.

Where appropriate, we will contact the relevant carrier and take reasonable steps to resolve the issue.

Where Oria Store is responsible for the shipment under applicable law, we will provide the remedy required by law.

11. Failed Delivery

If delivery cannot be completed because the recipient is unavailable, the delivery address is incorrect, delivery instructions cannot be followed, or another issue prevents delivery, the carrier can attempt redelivery or return the shipment to the sender.

Where a failed delivery results from information or actions attributable to the customer, additional arrangements or costs can apply where permitted by applicable law.

We will provide reasonable assistance in resolving delivery problems.

12. Damaged Packages or Products

Customers should contact Oria Store promptly if a package arrives visibly damaged.

Where possible, customers should retain the packaging and provide photographs of the package, shipping label, and affected product.

If a product is damaged, defective, incorrect, or materially different from its description, the matter will be handled under our Refund & Return Policy and applicable consumer protection law.

Where Oria Store is responsible for damage occurring during delivery, we will provide the applicable remedy required by law.

Customers will not be required to pursue a carrier claim themselves where the shipment was arranged by Oria Store.

13. Delivery Confirmation

Carrier tracking information can show delivery status, delivery date, and other relevant delivery information.

If a carrier marks an order as delivered but the customer has not received it, the customer should contact Oria Store promptly.

We will investigate the delivery status with the relevant carrier and review the available tracking and delivery information.

A carrier’s delivery status does not by itself remove any consumer rights available under applicable law.

14. Split Shipments

An order containing multiple products can occasionally be shipped in separate packages.

This can occur because of:

– Product availability;
– Different fulfilment locations;
– Warehouse arrangements;
– Package size or weight; or
– Logistics requirements.

If an order is shipped separately, the customer can receive multiple deliveries and more than one tracking reference.

15. Product Availability and Fulfilment Issues

Estimated delivery times are subject to product availability.

If a product becomes unavailable after an order has been placed and this materially affects fulfilment, we will contact the customer regarding the available options.

Depending on the circumstances, available options can include waiting for stock, selecting an available alternative where appropriate, or cancelling the affected order and receiving an applicable refund.

Nothing in this section limits mandatory consumer rights.

16. Delivery Restrictions

Certain products or destinations can be subject to shipping restrictions, import restrictions, carrier limitations, or other legal requirements.

Where a restriction materially affects an order, we will provide relevant information where reasonably possible.

We will not knowingly arrange delivery where doing so would violate applicable law.

17. Customer Support and Delivery Enquiries

Customers can contact Oria Store regarding:

– Order processing;
– Dispatch status;
– Tracking;
– Delivery delays;
– Lost shipments;
– Damaged deliveries;
– Failed delivery attempts; and
– Other shipping-related issues.

We will review delivery enquiries using the order and shipping information available to us and provide appropriate assistance.

For faster assistance, customers should include their order number when contacting us.

18. Contact Information

Oria Store
Operated by ORIA DIGITAL LIMITED

Company Number: 15480669

Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Customer Support:
Email: support@oriastore.net
Email: support@oriadigital.net
Telephone: +44 7404694877
Arabic Support: +212 611053602

This Shipping Policy should be read together with our Refund & Return Policy, Terms and Conditions, Privacy Policy, and Cookie Policy.

Nothing in this Shipping Policy excludes, restricts, or reduces any mandatory consumer rights or remedies available under applicable law.