Privacy Policy

Privacy Policy

Last Updated: September 2026

This Privacy Policy explains how ORIA DIGITAL LIMITED, operating Oria Store, collects, uses, stores, and protects personal information when customers use our website, place orders, contact customer support, or otherwise interact with our services.

1. About Oria Store

Oria Store is an online electronics retailer operated by:

ORIA DIGITAL LIMITED
Company Number: 15480669
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

2. Information We May Collect

Depending on how you use our services, we may collect:

Account and Contact Information

– Name
– Email address
– Telephone number
– Account information
– Customer support communications

Order Information

– Products purchased
– Order number
– Billing and delivery information
– Shipping information
– Order history
– Returns and refund information

Payment Information

Payments may be processed by third-party payment service providers.

We generally do not need to store complete payment card details ourselves where those details are processed directly by the relevant payment provider.

Payment providers may process payment information according to their own privacy policies and terms.

Technical Information

We may collect certain technical information necessary to operate and secure our website, such as:

– IP address
– Browser type
– Device information
– Operating system
– Website activity
– Security and diagnostic information

The exact information collected depends on the technologies used on our website and services.

3. How We Use Information

We may use personal information to:

– Process and fulfill orders;
– Process payments;
– Arrange delivery;
– Manage returns and refunds;
– Provide customer support;
– Communicate about orders;
– Maintain customer accounts;
– Prevent fraud and unauthorized transactions;
– Protect our website and services;
– Improve website performance and functionality;
– Comply with legal obligations; and
– Send marketing communications where legally permitted and where required consent has been obtained.

4. Legal Bases

Where UK GDPR or EU GDPR applies, we may process personal information based on one or more of the following legal bases:

– Performance of a contract;
– Compliance with a legal obligation;
– Legitimate interests;
– Consent; or
– Another lawful basis permitted by applicable law.

5. Payment Providers

Payments may be processed by third-party payment providers.

The payment provider may independently process personal information in accordance with its own privacy policy, security requirements, and applicable law.

We do not request or intentionally store payment card information beyond what is necessary for operating and supporting the transaction.

6. Service Providers

We may share relevant information with service providers that help us operate our business, including providers involved in:

– Payment processing;
– Hosting and website infrastructure;
– Order fulfillment;
– Shipping and delivery;
– Customer support;
– Security and fraud prevention;
– Analytics, where used; and
– Other services necessary to operate Oria Store.

We only share information as reasonably necessary for the relevant business purpose.

7. Fraud and Security

We may process information to detect, prevent, investigate, and respond to:

– Fraud;
– Unauthorized transactions;
– Abuse;
– Security incidents;
– Account compromise; and
– Other unlawful or harmful activity.

8. International Transfers

Some service providers may process personal information outside the United Kingdom or European Economic Area.

Where applicable, we will use appropriate safeguards required by applicable data protection law, which may include an adequacy decision, appropriate contractual safeguards, the UK International Data Transfer Agreement, UK Addendum, or EU Standard Contractual Clauses, as applicable.

9. Cookies and Similar Technologies

Oria Store may use cookies and similar technologies necessary to operate the website.

Where applicable, additional technologies may be used for preferences, analytics, security, fraud prevention, or marketing.

Further information is provided in our Cookie Policy.

10. Marketing

Where permitted by applicable law, we may send information about products, promotions, or services.

Where consent is required, we will request consent before sending the relevant marketing communications.

Customers may unsubscribe from marketing communications at any time using the available unsubscribe mechanism or by contacting us.

11. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, resolving disputes, preventing fraud, maintaining business records, and complying with legal and regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

13. Your Rights

Depending on applicable law, you may have rights including:

– Access to personal information;
– Correction of inaccurate information;
– Deletion of personal information;
– Restriction of processing;
– Objection to certain processing;
– Data portability;
– Withdrawal of consent where processing is based on consent; and
– The right to lodge a complaint with a relevant data protection authority.

Requests should be submitted through our available customer support or privacy contact channels.

14. Children’s Privacy

Oria Store is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental consent.

If we become aware that personal information has been collected in violation of applicable requirements, we will take reasonable steps to address the situation.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices of independent third parties.

Customers should review the privacy policies of relevant third-party providers.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices.

The updated version will be published on our website with a revised “Last Updated” date.

17. Contact

For privacy-related questions or requests, please contact Oria Store through the privacy or customer support contact details published on our website.

Where applicable, customers may also have the right to contact the relevant data protection supervisory authority.