Shipping Policy

Shipping Policy

Last Updated: September 2026

This Shipping Policy explains how orders placed through Oria Store are processed and delivered.

Oria Store is operated by ORIA DIGITAL LIMITED, a company registered in the United Kingdom.

1. Order Processing

Orders are processed after successful payment confirmation and subject to product availability.

We normally process orders promptly after payment. If an unexpected issue materially affects the processing of an order, we will make reasonable efforts to notify the customer.

2. Estimated Delivery Time

Our standard estimated delivery time is:

3–7 business days after successful payment confirmation.

This is an estimated delivery window rather than an absolute guarantee.

Actual delivery times may vary depending on:

– Delivery destination
– Shipping method
– Product availability
– Warehouse or fulfillment location
– Carrier operations
– Weekends and public holidays
– Customs clearance, where applicable
– Circumstances outside our reasonable control

We aim to provide customers with accurate delivery estimates based on the order and destination.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before the customer completes the order.

Shipping costs may vary depending on the destination, shipping method, order characteristics, and other applicable logistics factors.

4. International Orders

Where international delivery is available, additional customs procedures may apply.

Customers may be responsible for applicable customs duties, import taxes, VAT, or other charges imposed by the destination country where such charges are legally applicable.

Customers are responsible for providing accurate delivery information required for successful delivery.

5. Tracking

Where a tracking service is available for the selected shipping method, tracking information may be provided after the order has been dispatched.

Customers should use the tracking information to monitor the progress of their shipment.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address supplied by the customer, additional delivery arrangements or costs may apply.

7. Damaged Packages or Products

If an order arrives visibly damaged, customers should contact us as soon as reasonably possible and provide relevant details and, where available, photographs of the packaging and product.

If a product is damaged, defective, incorrect, or materially different from its description, the matter will be handled in accordance with our Refund & Return Policy and applicable consumer protection law.

8. Lost or Delayed Shipments

If an order appears to be lost or significantly delayed, customers should contact our support team.

We may contact the relevant delivery carrier to investigate the shipment and determine the appropriate next steps.

9. Failed Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, delivery instructions cannot be followed, or another issue prevents delivery, the carrier may attempt redelivery or return the shipment.

Any applicable consequences will depend on the circumstances and carrier procedures.

10. Split Shipments

Where an order contains multiple products, products may occasionally be shipped separately depending on product availability, fulfillment location, or logistics arrangements.

If an order is shipped separately, customers may receive more than one delivery or tracking reference.

11. Product Availability

Estimated delivery times are subject to product availability.

If a product becomes unavailable after an order has been placed, we will make reasonable efforts to contact the customer regarding the available options, including cancellation or refund where applicable.

12. Delivery Restrictions

Some products or destinations may be subject to delivery restrictions.

Where a restriction materially affects an order, we will communicate the relevant information where reasonably possible.

13. Delivery Confirmation

An order may be considered delivered according to the delivery confirmation or tracking information supplied by the applicable carrier.

If the customer believes an order was incorrectly marked as delivered, they should contact us promptly so that we can investigate.

14. Contact

For questions concerning shipping or delivery, please contact Oria Store through the customer support details provided on our website.

This Shipping Policy should be read together with our Refund & Return Policy and Terms & Conditions.

Nothing in this policy limits any statutory consumer rights that may apply under applicable law.