Track My Order

Track My Order

Last Updated: September 2026

We understand that customers want to know where their order is and when it is expected to arrive.

Oria Store provides order and shipping information through the contact details and tracking information associated with the order.

1. How Order Tracking Works

Once an order has been processed and dispatched, tracking information will be provided when tracking is available for the selected shipping method.

Tracking information can include:

– Shipping carrier;
– Tracking number;
– Dispatch date;
– Tracking events; and
– Delivery status.

Tracking availability depends on the carrier and shipping method used for the order.

2. When Will I Receive Tracking Information?

Tracking information becomes available after the order has been processed and handed to the shipping carrier.

A carrier can require some time to register the shipment and activate tracking information after dispatch.

If tracking information has not updated immediately after dispatch, customers should allow reasonable time for the carrier’s system to update.

3. Estimated Delivery Time

Our usual estimated delivery timeframe is:

7–14 business days after the order has been processed and dispatched.

This is an estimate rather than an absolute delivery guarantee.

Delivery can take longer because of customs clearance, destination-country procedures, carrier delays, holidays, weather, incorrect delivery information, high shipping volumes, or other circumstances outside our reasonable control.

For complete information, please see our Shipping Policy.

4. Tracking Shows “Delivered” but I Have Not Received My Order

If the carrier’s tracking system shows that an order has been delivered but you have not received it, please contact Oria Store as soon as possible.

Please provide:

– Your order number;
– Your name;
– Delivery address;
– Tracking number, if available; and
– Any relevant information about the delivery.

We will review the available information and, where appropriate, investigate the delivery with the carrier.

5. Tracking Has Not Updated

If tracking information has not changed for a period of time, please contact us.

We can review the order and available carrier information and, where appropriate, contact the carrier regarding the shipment.

Carrier tracking information does not remove or reduce any mandatory consumer rights.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact Oria Store.

Where appropriate, we can request photographs or other reasonable information to help investigate the issue.

Please refer to our Refund & Return Policy for information about returns, refunds, replacements, and other remedies.

7. Customer Support

For order tracking assistance:

Email: support@oriastore.net
Additional Email: support@oriadigital.net
Telephone: +44 7404694877
Arabic Support: +212 611053602

Please include your order number and tracking number whenever possible.

8. Company Information

ORIA DIGITAL LIMITED
Company Number: 15480669
Trading Name: Oria Store

Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom