Warranty Policy

Warranty Policy

Last Updated: September 2026

Oria Store sells a range of physical consumer electronics and related products.

Some products can be supplied with a manufacturer’s warranty or guarantee. This Warranty Policy explains how manufacturer warranties are handled and how they relate to the consumer rights applicable to purchases from Oria Store.

1. Manufacturer Warranties

Where a product is supplied with a manufacturer’s warranty or guarantee, the applicable warranty is provided according to the manufacturer’s terms.

The duration, coverage, exclusions, geographical availability, and claims process can differ between products and manufacturers.

Where applicable, relevant warranty information will be provided with the product, in the product documentation, or through the applicable manufacturer or authorized service provider.

2. Statutory Consumer Rights

A manufacturer’s warranty is additional to any mandatory statutory rights and remedies available to customers under applicable law.

Nothing in this Warranty Policy excludes, restricts, or reduces any mandatory consumer rights.

A customer does not lose statutory rights simply because a manufacturer’s warranty has expired or does not cover a particular issue.

3. Defective or Faulty Products

If a product is defective, faulty, materially different from its description, or otherwise does not conform to the applicable legal requirements, customers should contact Oria Store.

We will review the issue and provide the appropriate remedy where the claim is valid.

Depending on the circumstances and applicable law, the appropriate remedy can include repair, replacement, refund, price reduction, or another legal remedy.

4. Products Damaged During Delivery

If a product arrives damaged, customers should contact Oria Store as soon as possible.

Where Oria Store arranged the delivery, customers should contact us rather than being required to pursue the carrier directly.

We can request reasonable photographs, videos, packaging information, order details, or other information needed to investigate the issue.

Where Oria Store is responsible, we will provide the remedy required by applicable law.

5. Manufacturer Warranty Claims

Where a manufacturer’s warranty applies, Oria Store can assist the customer with contacting the manufacturer or an authorized service provider.

Depending on the product and warranty terms, the manufacturer or authorized service provider can handle inspection, repair, replacement, or other warranty services.

The existence of a manufacturer’s warranty does not prevent customers from contacting Oria Store regarding their statutory consumer rights.

6. Damage or Problems Caused by the Customer

A manufacturer’s warranty and statutory remedies do not generally cover damage resulting from circumstances such as:

– Accidental damage caused by the customer;
– Misuse or abuse;
– Improper installation or operation;
– Unauthorized modification or repair;
– Use contrary to the manufacturer’s instructions; or
– Other customer-caused damage where permitted by applicable law.

This section does not affect statutory rights relating to defects or non-conformity that existed when the product was supplied.

7. Warranty Claim Information

When contacting us about a warranty or product issue, customers should provide:

– Order number;
– Customer name;
– Product name or model;
– Date of purchase, where available;
– Description of the problem; and
– Photographs, videos, or other supporting information where reasonably requested.

This information helps us assess the issue and determine the appropriate next step.

8. Return Shipping for Valid Claims

Where a product is defective, damaged, incorrect, or otherwise subject to a valid claim for which Oria Store is responsible, we will arrange or reimburse reasonable return shipping where required by applicable law.

For manufacturer warranty claims handled directly by a manufacturer or authorized service provider, return shipping arrangements can depend on the applicable manufacturer’s warranty terms.

9. Warranty and Refunds

A warranty claim and a statutory return or cancellation are not necessarily the same process.

Customers who wish to exercise a statutory cancellation right, return a product because of a defect, or request another legal remedy should contact Oria Store and explain the reason for the request.

We will direct the customer to the appropriate process.

10. Warranty Exclusions

Warranty coverage can be limited by the applicable manufacturer’s warranty terms.

However, no warranty exclusion in this policy is intended to remove or reduce mandatory consumer rights.

If a customer believes that a product does not conform to the contract or applicable legal requirements, they should contact Oria Store even if the manufacturer warranty does not apply.

11. Contact Us

For warranty, product fault, or product support enquiries:

Email: support@oriastore.net
Additional Email: support@oriadigital.net
Telephone: +44 7404694877
Arabic Support: +212 611053602

Please include your order number whenever possible.

12. Company Information

ORIA DIGITAL LIMITED
Company Number: 15480669
Trading Name: Oria Store

Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

This Warranty Policy should be read together with our Terms and Conditions and Refund & Return Policy.